Shipping Policy
Thank you for choosing Luxeycase for your iPhone cases and accessories! We are committed to providing you with a seamless shopping experience. This Shipping Policy outlines our shipping processes, rates, and estimated delivery times. If you have any questions or special requests regarding shipping, please contact our customer support team.
1. Order Processing
1.1 All orders are processed within 1-3 business days (excluding weekends and holidays) after payment has been confirmed. Please note that during peak seasons or promotional periods, processing time may be slightly longer. We will notify you promptly if there are any unexpected delays with your order.
1.2 Once your order has been processed, you will receive a confirmation email with your order details and tracking information (if applicable).
2. Shipping Methods and Rates
2.1 We offer shipping to customers within the United Kingdom and Europe. If your location is not within our shipping destinations, please contact us, and we will do our best to accommodate your request.
2.2 We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders. The available shipping methods and rates will be displayed during the checkout process.
2.3 Please note that shipping rates may vary depending on the destination, weight, and dimensions of the package. Any applicable shipping fees will be calculated and displayed at checkout.
3. Estimated Delivery Times
3.1 The estimated delivery times provided below are general guidelines based on typical shipping conditions. Actual delivery times may vary depending on factors such as the destination, shipping method, customs clearance, and unforeseen circumstances.
- United Kingdom: 1-3 business days
- Europe: 3-6 business days
3.2 Please note that the estimated delivery times do not include the order processing period mentioned in Section 1.
3.3 For international shipments, customs or import duties may be levied by the destination country. Any additional charges related to customs clearance are the responsibility of the customer.
4. Order Tracking
4.1 For eligible orders, we provide tracking information that allows you to monitor the progress of your shipment. The tracking number and instructions for tracking will be included in your order confirmation email.
4.2 Please note that it may take some time for the tracking information to be updated by the shipping carrier. If you have any concerns about the status of your shipment, please contact our customer support team, and we will be happy to assist you.
5. Order Modifications and Address Changes
5.1 Once an order has been placed and processed, modifications or changes to the shipping address cannot be made. Please ensure that your shipping address is accurate and complete before finalizing your purchase.
5.2 If you realize that you have provided an incorrect shipping address, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that the address change will be possible, particularly if the order has already been shipped.
6. Shipping Restrictions
6.1 Some products may be subject to shipping restrictions due to their nature, size, or destination regulations. We will notify you during the checkout process if any restrictions apply to your order.
6.2 If your order cannot be shipped to your location due to shipping restrictions, we will cancel your order and provide a full refund.
7. Lost or Damaged Shipments
7.1 We take great care in packaging and securing your items to ensure safe
See Also : FAQs