Returns Policy

Thank you for shopping at Luxeycase. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with the items you received, we offer a hassle-free returns process. Please review the following guidelines and contact our customer support team if you have any questions.


Eligibility for Returns


To be eligible for a return, the following conditions must be met:

  1. The item must be unused and in the same condition that you received it.
  2. The item must be in its original packaging.
  3. The item must be returned within 30 days from the date of delivery.

Return Process


To initiate a return, please follow these steps:

  1. Contact our customer support team and provide your order details.
  2. Our team will guide you through the return process and provide you with a return authorization, if applicable.
  3. Pack the item securely, including all original packaging and accessories.
  4. Clearly mark the return authorization number on the package.
  5. Ship the package to the address provided by our customer support team.
  6. Please ensure that you use a trackable shipping method to return the item.

Refund Process


Once we receive the returned item and verify its eligibility for a refund, we will initiate the refund process. The refund will be processed using the original payment method and will exclude any shipping charges incurred during the initial purchase. Please allow up to 10 business days for the refund to be reflected in your account, as processing times may vary depending on your payment provider.


Exchange Process


If you wish to exchange an item for a different size, colour, or variation, please follow the return process mentioned above. Once we receive the returned item and verify its eligibility, we will process a refund for the returned item and you can place a new order for the desired item on our website.


Damaged or Defective Items


If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return process and provide a replacement or refund, as appropriate.


Return Shipping Costs


Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., a damaged or defective item). We recommend using a trackable shipping method to ensure the safe and timely return of the item. Please note that we are not responsible for any items lost or damaged during the return shipping process.


Contact Us


If you have any questions, concerns, or requests regarding our returns policy or the returns process, please contact our customer support team at:

Also: Read our privacy policy  and Shipping policy here.